I recently returned a plant that died. Since it was past 90 days they issued me a store credit for about $10. I later used the store credit towards a purchase of $200. I didn't use all the material and a few days later tried to return $40 of the material. My return was denied. They said that since I used store credit the system denied the return. No one in the store could explain why. I was given an 800 number to call. I called the 800 number, was on the phone waiting for 1 hour, then finally after 1 hour wait I got a voice recording asking me to leave a message with the details regarding the deny.
So, $190 was put on my credit card. $10 was store credit. I want to return $40 and I'm denied. This is insane. Even the manager, who can not override the system, could not understand how a $10 store credit would block a return since clearly 95% of my purchase was put on a credit card. Common since would have allow me to return the first $190 back on my credit card before ever considering the use of a a $10 store credit.
I had my drivers license, original receipt, credit card, and none of the items were ever opened. I wasted time going to the store, standing in line, calling 800 number and could not get my money back. The whole reason for going to home depot is to save a few dollars. However, my time and gas end up costing more than I saved had a just went to a local hardware store or Lowes or Orchard. I understand they are trying to prevent fraud but my case is insane. I think HD is using a few fraud cases to make it difficult and frustrating for ALL returns. They like you to buy but hate for you to return. This really sucks because I usually buy more than I need because I don't want to fall short of materials while performing a repair. I'd much rather return (later) any unused materials.